FAQs

Frequently Asked Questions

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

Appointment

We proudly serve pets in Las Vegas, NV and beyond.

At South Valley Animal Hospital, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 702-451-5111 for any other concerns you might have about your pet.

What are the hospital hours?

Monday-Friday 7am-6pm
Saturday 8am-5pm
Sunday 8am-4pm

What do I do if I have a pet EMERGENCY AFTER HOURS?

Emergencies can and do happen all hours of the day, which is why South Valley Animal Hospital offers emergency care during operating hours.

For AFTER-HOUR EMERGENCIES, please call Veterinary Emergency + Critical Care at (702) 262-7070.
They are located at 8650 W. Tropicana Ave #104, Las Vegas, NV 89147, on the North West corner of Tropicana and Durango.

Do I need to make an appointment?

Whether you are new to our hospital or a returning client, we ask that you give us a call before coming in (702) 451-5111. You can also schedule an appointment by downloading our PetDesk App. We also accept walk-ins 7 days a week.

If this is an EMERGENCY, please give us a call as soon as possible (702) 451-5111, so we can make sure to have staff ready to triage your pet.

What is the cost of services?

Our exam fee is $60.
Please call (702) 451-5111 to discuss prices for additional services with one of our customer service representatives.

What forms of payment do you accept?

Debit or Credit with a Visa or Mastercard logo. Cash and check*(with a valid form of ID and social security number).

When is payment required?

Payment is required at the time of service.

Do you take CareCredit?

Currently, our hospital does not offer CareCredit as a form of payment.

How does pet insurance work?

Pet insurance reimburses the owner after the pet has received care and the owner submits a claim to their insurance company. Our hospital does not offer in-house insurance plans, but we can help file claims once services have been paid in full. Pet insurance can vary, so take the time to research pet plans before choosing the right one for your pet family.

What is Direct Vet Pay?

Trupanion pet insurance offers Direct Vet Pay. Your pet’s hospital submits your claim for pre-approvals, and depending on co-pays and approvals, you pay just your portion of the bill. Trupanion pays your pet’s hospital directly for the rest.

What do I do if my pet is having surgery?

Prior to surgery, it is important to fast pets. Please take away all food, water, and treats no later than 10 pm the night before. All pets need to be checked in between 7 am and no later than 9 am.

Allow 15-20min for the staff to check your pet in. Please contact us with any questions at (702) 451-5111.